Data and Airtime disappearing and debit order cancellation

<p>I have a contract with Vodacom, they give me 500 mb data every month as per the contact agreement terms. It has been 4 days that all the data and airtime on my phone keeps vanishing. Last night i called Vodacom customer service 3 times but non of the agents could assist me namely (Andile and the ladies from support)No notifications have been sent to my phone with regards to the data and airtime being depleted. </p> <p>This is hideous becvause im lossing out on a lot of money and no one is compensating me for it. I loaded a R12 airtime voucher this morning at 08:45 or so and i bought 5 mb data now it 10:00 and its all gone.</p> <p>I cant keep loading airtime and then not using it.</p> <p>This is unacceptable and im very very upset that no one from Vodacom has bothered to assist me.</p> <p>Furthermore they were supposed to cancel the existing debit order for the 3 contract phones that i have with them but they have not and they keep telling me that they will log a request and even the money the wrongfully debited has not been put back into my account</p>