YL
Yandiswa L

1 reviews | Active since Jan 2012

15 Mar 2018, 11:18

Data and Airtime Disappearing

I'm highly confused. The data I keep buying keeps disappearing within seconds of loading. I once logged an issue in Jan about this and it was sorted and its happening again. what could be the issue here. I'm highly frustrated with Vodacom and data disappearing.

0
Replies (3)
Vodacom
Vodacom's reply15 Mar 2018, 11:39
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

YL
Yandiswa L's update15 Mar 2018, 14:37
Reviewer Update
still waiting
Vodacom
Vodacom's reply15 Mar 2018, 15:30
Official

Good day

We regret taking note of your experience and thank you for bringing it to our attention.

Thank you for taking my call. This matter is now resolved.

We once again apologise for any inconvenience caused.

Regards

Moddy