CP
Clarissa P
1 reviews | Active since Jul 2019
22 Jul 2019, 21:00
Data and Airtime depleted in a few hours with no explanation
I’ve had the worst customer experience with vodacom!
Yesterday I loaded 1G of data and R35 airtime. How is it possible in a few hours my data and airtime is depleted without me using my phone????!!!!
What’s the point of having a customer services number but you never speak to an agent. No matter what option is selected on the IVR the call gets cut and an SMS is sent to chat with the bot. I attempted getting my query resolved with the bot with no success. I am absolutely frustrated that I’ve tried the entire day to an someone at vodacom to assist and no one is available.
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
23 Jul 2019, 06:38Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Jul 2019, 06:38
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
02 Aug 2019, 09:41Dear Customer, As per discussion, query has now been resolved. Regards Consumer Website Team
Vodacom's reply02 Aug 2019, 09:41
Official
Dear Customer, As per discussion, query has now been resolved. Regards Consumer Website Team
CP
Clarissa P's updateReviewer Update
02 Aug 2019, 09:52Lance Gurling from the Hellopeter team called me today regarding a complaint I posted last week. Firstly he made wait on the line for a long while and then he couldn’t even clearly explain what exactly happened on my account. He says if my data was depleted I wouldn’t be able to make any internet connection even if I had airtime... he then says my airtime was used up because my data was depleted. Absolutely terrible customer service from vodacom! Because of this experience I will be moving to a different service provider. You would think the vodacom hellopeter team would know how to deal with customers and be equipped to clearly explain to the customer.
CP
Clarissa P's update02 Aug 2019, 09:52
Reviewer Update
Lance Gurling from the Hellopeter team called me today regarding a complaint I posted last week. Firstly he made wait on the line for a long while and then he couldn’t even clearly explain what exactly happened on my account. He says if my data was depleted I wouldn’t be able to make any internet connection even if I had airtime... he then says my airtime was used up because my data was depleted. Absolutely terrible customer service from vodacom! Because of this experience I will be moving to a different service provider. You would think the vodacom hellopeter team would know how to deal with customers and be equipped to clearly explain to the customer.
CP
Clarissa P's updateReviewer Update
02 Aug 2019, 09:52Lance Gurling from the Hellopeter team called me today regarding a complaint I posted last week. Firstly he made wait on the line for a long while and then he couldn’t even clearly explain what exactly happened on my account. He says if my data was depleted I wouldn’t be able to make any internet connection even if I had airtime... he then says my airtime was used up because my data was depleted. Absolutely terrible customer service from vodacom! Because of this experience I will be moving to a different service provider. You would think the vodacom hellopeter team would know how to deal with customers and be equipped to clearly explain to the customer.
CP
Clarissa P's update02 Aug 2019, 09:52
Reviewer Update
Lance Gurling from the Hellopeter team called me today regarding a complaint I posted last week. Firstly he made wait on the line for a long while and then he couldn’t even clearly explain what exactly happened on my account. He says if my data was depleted I wouldn’t be able to make any internet connection even if I had airtime... he then says my airtime was used up because my data was depleted. Absolutely terrible customer service from vodacom! Because of this experience I will be moving to a different service provider. You would think the vodacom hellopeter team would know how to deal with customers and be equipped to clearly explain to the customer.