Data and airtime

<p>Good day,</p> <p> </p> <p>On the 7th of November, my contract was cancelled. I requested this contract to end on the 30th of November. The number is being by mother, but I am the contract holder, she received data and airtime on the 1st, 5 days later her airtime, minutes and data is gone because her contract was migrated to prepaid.I specifically said the contract should end on the 30th, why would I want to forfeit data and airtime deliberately? I logged a service request even today , I havent receieved any feedback from Vodacom, I have had a problem with the network for the past few months and now I am just fed up. Service request was done to request reimbur*****t of data,airtime and minutes, no one has bothered to contact us. Ref S3-GB930-05.</p>