data and airtime

<p>ok for the ****** sencond time my data and airtime is been taken i dont know for wat reason and its now 2 months in a row that this is happening i cant be paying every month for a phone that i can hardly use and now im really ****ed because i thought this was sorted out the 1st time but it doesnt seem like anything was done , and if this is not sorted out then i think i should cancel my contract coz this is totally unaccaptable</p>