CP
Chivarna P
1 reviews | Active since Sept 2017
18 Sept 2017, 19:27
Data and Airtime
Good day
I am experiencing some issues with my Vodacom data and airtime. Please see below 1. Received an sms stating that my "Vodago WIG" has been activated. I have no idea what is Vodago Wig and have never subscribed for this. 2. Bought a R55 airtime on the 17 September 2017. Converted R29 for data. Checked my balance and had R5.00 airtime as im typing this i checked my balance again and have R0.00 (where is my airtime going too, I did not make any calls ) 3. Vodacom has this so called amazing App (My Vodacom). I bought me 1 gig for 7 days.. I had data left from the 7 day data i bought, however i could not use it .
I am extremely upset and dissapointed as i pay alot of money monthly. Can you urgently sort this out as this cannot go on.. I've read reviews on Facebook and it seems I am not the only consumer/ customer having this problem. Regards, Chivarna
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Replies (2)
Vodacom's replyOfficial
19 Sept 2017, 07:16Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Sept 2017, 07:16
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
CP
Chivarna P's updateReviewer Update
19 Sept 2017, 14:04Good day,
Thank you for the Good will gesture. Vodacom gave me R100 airtime and 1 gig once off. I'm still experiencing the same issue. The R100 goodwill gesture has now gone to R39.00 (If im not mistaken airtime should be used for calls and data for Whatsapp and Facebook etc) I still have the 1 gig but the airtime is disappearing. Is this an ongoing issue and will this issue be resolved.
Please advise urgently
Chivarna
CP
Chivarna P's update19 Sept 2017, 14:04
Reviewer Update
Good day,
Thank you for the Good will gesture. Vodacom gave me R100 airtime and 1 gig once off. I'm still experiencing the same issue. The R100 goodwill gesture has now gone to R39.00 (If im not mistaken airtime should be used for calls and data for Whatsapp and Facebook etc) I still have the 1 gig but the airtime is disappearing. Is this an ongoing issue and will this issue be resolved.
Please advise urgently
Chivarna