Data and airtime

<p>Every month Vodacom is supposed to carry over my airtime and data that is remaining from previous month but they are not doing that. I phoned last month and the consultant said there was technical problem and she will escalate the problem to the IT Department and she will come back to me with feedback but she didnt.</p> <p>Today I phoned again and the consultant told me the same story and after being made to hold the line for about 50 minutes the call was cut off and she never came back to me as well. She told me that she can't see when was the last call made on my phone because of the technical problem. I asked her how is that possible because my phone is a contract and they should have the record, she just told me to hold the line while she is checking, the next thing she drops the phone and never came back to me.</p> <p> </p>