Data and air time depleted without notification
<p>On 19 Dec I loaded a 3Gig bundle and of course received my subscription airtime on the 1st. I usually receive several notification sides to inform me when my data bundle is running low. I received NO smses but last night I discovered that my data bundle AND my entire subscription air time was depleted. Gone without any warning or notification. I have also had to waste extra money leading a bundle so I can sort this nonsense out. And this is not the first time this has happened. Please can you refund me my air time asap.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Super happy with outcome as always. All airtime and full data bundle refunded which exceeds my expectations. Thank you Vodacom
Super happy with outcome as always. All airtime and full data bundle refunded which exceeds my expectations. Thank you Vodacom
