1 reviews | Active since Jan 2017

04 Jan 2017, 15:46

Data and air time depleted without notification

<p>On 19 Dec I loaded a 3Gig bundle and of course received my subscription airtime on the 1st. I usually receive several notification sides to inform me when my data bundle is running low. I received NO smses but last night I discovered that my data bundle AND my entire subscription air time was depleted. Gone without any warning or notification. I have also had to waste extra money leading a bundle so I can sort this nonsense out. And this is not the first time this has happened. Please can you refund me my air time asap.</p>

0
Replies (2)
Vodacom
Vodacom's reply04 Jan 2017, 16:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

's update06 Jan 2017, 11:57
Reviewer Update

Super happy with outcome as always. All airtime and full data bundle refunded which exceeds my expectations. Thank you Vodacom