1 reviews | Active since Jun 2016

31 Jul 2016, 08:09

Data and account

<p>Last week the 24th of July 2016 I phoned Vodacom to ask them why I am getting a notification that my data bundle is finished when there is another 10or20Gig bundle on my account. The Supervisor told me that's a standard sms that one gets when a budle is finished, even though one still has another bundle available. My account was sitting at +-R1600. Now one week later with still still call time and dat 9,86Gig on my account, but the total is going up and seems like I am charged for out of data budles. This needs to be solved ASAP!</p>

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Replies (1)
Vodacom
Vodacom's reply01 Aug 2016, 05:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,