HK
Henny K
1 reviews | Active since Nov 2018
05 Apr 2022, 15:40
Data allocation not received
I bought data on Sunday midnight, that was supposed to be allocated on a daily basis, today I didn't get the allocated data and I was about to start with my work, so I decided to buy another data so I can be able to work, 14:30 I called vodacom customer care enquiry about the data, they told me they cant help me,
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
06 Apr 2022, 07:38 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Apr 2022, 07:38
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
HK
Henny K's updateReviewer Update
06 Apr 2022, 15:29When will the consultant call me as I just receive a message that my query is now closed
HK
Henny K's update06 Apr 2022, 15:29
Reviewer Update
When will the consultant call me as I just receive a message that my query is now closed
Vodacom's replyOfficial
07 Apr 2022, 10:49Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query was escalated to our support team for further assistance. Kindly refer to the below feedback provided:
Dear Customer, with reference to SR: ***. The 500Mb data bundle has been reallocated for you to use. Thank you for your continued support.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query was escalated to our support team for further assistance. Kindly refer to the below feedback provided:
Dear Customer, with reference to SR: ***. The 500Mb data bundle has been reallocated for you to use. Thank you for your continued support.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Apr 2022, 10:49
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query was escalated to our support team for further assistance. Kindly refer to the below feedback provided:
Dear Customer, with reference to SR: ***. The 500Mb data bundle has been reallocated for you to use. Thank you for your continued support.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query was escalated to our support team for further assistance. Kindly refer to the below feedback provided:
Dear Customer, with reference to SR: ***. The 500Mb data bundle has been reallocated for you to use. Thank you for your continued support.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
HK
Henny K's updateReviewer Update
07 Apr 2022, 14:25I was querying regarding the 300 MB daily valid for 7 days , that I bought sunday midnight, my query is not resolved as I'm still waiting for my refund
HK
Henny K's update07 Apr 2022, 14:25
Reviewer Update
I was querying regarding the 300 MB daily valid for 7 days , that I bought sunday midnight, my query is not resolved as I'm still waiting for my refund