Data Allocation/ *********** staff

On the 7th of May 2015 i went online on the myvodacom website, and loaded a 1gig re accruing data bundle, system send me an sms to notify me that it was allocated to my account. So non the wiser i was using my device as per normal. On the 10th i viewed my usage via the mobile app. This indicated that i had no data loaded, and thus being billed out of bundle. Made a call to customer care, but the lady that answered had no clue, nor any customer service etiquette. She transferred me to another person who understood my problem and said he is logging a complaint. 3 days later still no call from vodacom, made a call again and was told was never logged. then tapes where listened and complained logged. since then i have received 3x sms one on the 18, the other on the 20th and one on the 25th to tell me they will call me, still no call. then on the 26th a loaded once off data, this did not reflect to my account yet billed, and according to customer care it was used, which i find really strange as i have been in a wifi zone most of the time, the person assisting had me more on hold sounding like she was reading responses from a page. Please can my matters be resolved now. SR s3-85z29-9vqyv