JD
Johan D

1 reviews | Active since Jan 2013

29 Oct 2015, 06:49

Data Allocation enriches V- It Could happen to you

I have been a Vodacom customer for about 20 years now, never missed a payment. <br> <br> I upgraded last week, Yeh!! for Vodacom, another 24 months @ R809/m. <br> <br> Friday 23rd Oct I noticed I didn't have DATA left. For some or other reason I couldn't buy a Gig, so I bought 500Mb of the worlds most expensive data. Monday I realized my data is 0, a bit confused I bought another 500Mb, so now my data for the stands at R200 in once off data. I received SMS'e - data bundle has been activated....Wednesday 28 October, checked balances. NOTHING!! <br> <br> I phoned the sweet people at Customer care that cross question you for 10 minutes then makes you hold for another 10min and then tell you is will be investigated.<br> <br> The cost of the 500Mb once off data is ON MY BILL, but sorry sir the DATA.. it wasn't allocated??<br> <br> PAYED FOR THE ONCE OFF DATA - I DIDN'T GET IT. PAID OUT OF BUNDLE RATES FOR THE DATA USED, Vodacom's fault<br> But that NOTHING, So now I have NO DATA. I bought another 1Gb just to get data and not be charged out of bundle, GUES WHAT? NOT ALLOCATED, u will get a call back - 48H<br> <br> Guys.. you just lost a customer, 3rd time it happened there's clearly problems, <br> <br> IT CAN ALSO HAPPEN TO YOU!

0
Replies (1)
Vodacom
Vodacom's reply29 Oct 2015, 07:21
Official
Hello Right you are,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team