Hellopeter
Share Your Experience
LN
Livingstone N

1 reviews | Active since Mar 2015

29 Jul 2024, 11:48

Data Allocation

I am very much worried about the service I am getting. The consultant who called me on Friday, the 26th of July was asking me irrelevant questions.

I need someone on a higher level to contact me at the earliest of your convenience.

0
Replies (2)
Vodacom
Vodacom's reply29 Jul 2024, 13:12
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply29 Jul 2024, 15:56
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note our records shows you have been contacted by our Hello Peter Team on the 26th July 2024 and advised you were busy and could not continue with a telephonic conversation. Also note being POPIA compliant, Vodacom will need to authenticate you in order to access your account. 
The team has responded to you via email as requested.  Regards, Consumer Website Team

Best regards,