Data allocation 9 days late - not required - after numerous calls made my instruction was not followed

Purchased 1gig of data on the 12 of December on the vodacom app. Received an error after purchase on the app however my credit card was debited. R129.00 - 1.5 gig data + 1.5 gif free - never received.

Called the vodacom call center on the 12th of December and was advised to contact my bank - contacted my bank and was advised to contact vodacom.

Contacted vodacom again on the 12th and was advised that the funds will be automatically reversed back into my credit card within 24 if there was no allocation of data.

Contacted vodacom again on the 14th of December after no refund was provisioned - spoke to someone who sounded extremely drunk and was informed that the refund is within 24 business hours and could expect the funds back into my credit card on the 15th of Dec.

No credit was made on the 15th of December - contacted Vodacom once more - spoke to Vusi Manganye who asked me for a screenshot of my purchase and debit on my account - he would give me a call to advise once credit is completed - provided these on Wednesday 16 December - no feedback received.

Contacted vodacom again on the 21st of December requesting for a refund of the purchase back into my credit card - first call that I received an actual reference for. *** - however my instruction was not followed - in stead of a refund, I was only now credit with data (1Gig of data of a purchase for 3 gig of data 1.5gig purchase with 1.5gig free) - the data purchased on the 12th was for an exam on the 14th remotely written. I had to resort to using a different service provider who was able to assist me and have no use for the 3rd of the originally purchased data that I am only now supp**** with 9 days after my initial purchase.

I NEED MY R129.00 REFUNDED BACK TO MY CREDIT CARD ACCOUNT - I DO NOT NEED YOUR DATA ANYMORE.

***a - Lina