DATA / AIRTIME THEFT (AKA THE USUAL) VS ICASA RULING

TRYING TO OPT INTO DATA LOCK; THE "HOW TO" IMAGE IS UNCLEAR AND ILLEGIBLE AND THE VIDEO IS IN AN UNSUPPORTED FORMAT - AN OBVIOUS ATTEMPT TO AVOID CUSTOMERS FROM OPTING OUT. TODAY I WAS TOLD I OPTED OUT HENCE MY AIRTIME WAS ELIMINATED ON THE DAY IT WAS LOADED - EVEN THOUGH I LOADED 1GB DATA BUNDLES TWICE ON THE SAME DAY. **************** - YOUR SERVICE IS APPALING. ICASA DECISION MEANS NOTHING IF CUSTOMERS ARE SUBTLY DUPED INTO OPTING OUT OF THE RULING. AND THEN MAKING IT VIRTUALLY IMPOSSIBLE TO OPT BACK IN.