Data & Airtime Theft

I had almost R600 in airtime & 1.5GB of data on my line on the 02nd February & despite having data all my airtime was deducted for data usage when I wasn't even using the phone while on my wifi at home. Even the additional R110 that I recharged was deducted within minutes leaving me without a cent & then having to deal with a useless call centre that couldn't resolve the issue. Only later to discover that they investigated the wrong number on my account & for a nerve advised me that there was no issue. Ofcourse the follow up was useless as the consultant wasn't aware that she logged a fault on the wrong number. Also, now I've received notification of my fault being resolved which is not the case & for a nerve they've given me a fraction of the missing airtime& data leaving me out of pocket for 2GB & R400. Sheer theft & no ownership taken - their system is at fault but they won't acknowledge it as the same thing happened previously on my 2nd number and also at the beginning of the month. You need competent staff in solutions, not puppets that are reading off a page.