Data Again NOT LOADED....
This is the second time this happened to my Mom. I can't describe all the discomfort she has and all the trouble she had to go through cause of Vodacom's negligence. My Dad bought a contract phone for my Mom on his name. She bought 1gb of data this morning through her bank and never received it it from Vodacom but it was deducted from her bank. The thing is now my Dad have to phone and he can't cause he is working long hours till late in the evening. I this is the second time it happened to my Mom after allot of trouble, she got the data back, first vodacom said it was the bank and it wasn't. It was vodacom. I want this rectified for my Mom ASAP. I'll provide you with her details. This is really terrible Service.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
22 Nov 2017, 10:25Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Nov 2017, 10:25
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
01 Dec 2017, 16:14Good day
Thank you for taking my call and for confirming that the matter has been resolved.
We apologise for any inconvenience called.
Regards
Moddy
Best regards,
Vodacom's reply01 Dec 2017, 16:14
Official
Good day
Thank you for taking my call and for confirming that the matter has been resolved.
We apologise for any inconvenience called.
Regards
Moddy
Best regards,