NM
Nomathamsanqa M
1 reviews | Active since Jun 2019
04 Feb 2025, 11:43
Data Advance that I did not Authorize
Vodacom is crediting my data in advance. I got sms that stipulates that I owe Vosaxom R81.99
I call centre is not able to pickup the messages and I am informed that sms could be an error.
I need Vodacom clear my prepaid to be zero. I have a fibre and I have not left my house. I do not understand this theft that Vidaxom is doing generating data advance.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
04 Feb 2025, 12:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply04 Feb 2025, 12:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
NM
Nomathamsanqa M's updateReviewer Update
04 Feb 2025, 13:28Vodacom sent an sms stating that I have zero balance after debiting my air time of R110 that I bought yesterday.
I need my airtime credited ans stop being malicious and theft.
I need my airtime credited ans stop being malicious and theft.
NM
Nomathamsanqa M's update04 Feb 2025, 13:28
Reviewer Update
Vodacom sent an sms stating that I have zero balance after debiting my air time of R110 that I bought yesterday.
I need my airtime credited ans stop being malicious and theft.
I need my airtime credited ans stop being malicious and theft.
NM
Nomathamsanqa M's updateReviewer Update
06 Feb 2025, 11:35Thank you my crediting my account. Fix your systems and help customers to enjoy the service.
NM
Nomathamsanqa M's update06 Feb 2025, 11:35
Reviewer Update
Thank you my crediting my account. Fix your systems and help customers to enjoy the service.