1 reviews | Active since Aug 2012
Data Activation
<p>On 13 September 2016 I attempted to purchase data via the self-help service on the *111# option but the data was never activated on my handset. On the morning of 14th September 2016 I again purchased data (this time via the myvodacom webiste) and again the data was not activated on my handset.</p> <p> </p> <p>When I contacted the Vodacom call centre on 14 September 2016 I was informed by Ms Ncbakazi Celeni that the Vodacom self-help options were not currently available. I could purchase data (for the third time) telephonically from her or wait until the service is working and the data already purchased gets activated.</p> <p> </p> <p>When I complained that it wasn't fair to be charged out of bundle rates (as my data bundle had depleted while I waited for the already-purchased data to be activated) Ms Ncbakazi Celeni advised me to turn off the data on my handset!!</p> <p> </p> <p>This is grossly unfair! Vodacom essentially left me with two options: Pay more for data than I need to or go without it! </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Following this previous incident, I have once again been unable to purchase data bundles using the Vodacom app or the *111# option. This has once again resulted in me being charged out-of-bundle rates for data usage when I have in fact tried to purchase data bundles and have been unable to do so through no fault of my own!!
I am of the view that it is grossly unfair to be charged a higher rate for a service when Vodacom does not make it possible for me purchase data through self-help options.
I request that my data usage charges be reviewed and Vodacom instead charges this usage at in-bundle rates.
Regards
Nicky
Following this previous incident, I have once again been unable to purchase data bundles using the Vodacom app or the *111# option. This has once again resulted in me being charged out-of-bundle rates for data usage when I have in fact tried to purchase data bundles and have been unable to do so through no fault of my own!!
I am of the view that it is grossly unfair to be charged a higher rate for a service when Vodacom does not make it possible for me purchase data through self-help options.
I request that my data usage charges be reviewed and Vodacom instead charges this usage at in-bundle rates.
Regards
Nicky