1 reviews | Active since Aug 2017

10 Aug 2017, 21:40

Data account a shocker

<p>Got Vodacom account of R8000 this month. Previous month it was R6000. On enquiry at local store in Bfn it was established that contrary to my request an open wifi contract was sold to me. Secondly there was a content bill for subscriptions tjat I have no idea where it comes from. I mean one will know if you have subscribed to something. Now I daily unsubscripe by sending STOP ALL sms service but still these things pop up at unsubscribe. The local branch promised to put me on closed contract but still nothing was done. </p>

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Replies (2)
Vodacom
Vodacom's reply11 Aug 2017, 11:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply01 Sept 2017, 13:35
Official

Good day,

Our records indicate this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian

Best regards,