Data

<p>i have been a loyal customer of vodacom for the past 6years and recently the is a problem of data's extra added service on my account wich I wasn't aware of until the 1st of march when I started to query it and didn't get feedback and then was told to call back on 7th and again no feedback and I called again on the 13th when I called vodacom customer care to query this added service that they say I added on my account which I did add. January I used to receive data from vodacom without being told where its coming from and when I called n asked I was told It was offered by vodacom. So since than when the is extra Data I never query it so just because vodacom has added something extra on my account I have to pay for it. I have had this problem in 2016 where I wanted to cancel an added service and it took 2 months to cancel just because someone didn't do their job.</p> <p>Now an added service was added on my account without my knowledge and when I ask about it they say I have to pay for it just because the data was used. The data wich I didn't know wer they were coming from. I'm not happy with this and I don't think I will recommend or ever continue with vodacom after this incident and also I'm never gonna pay for this data that they say I have activated because I didn't activate it.. Vodacom can close both my lines I wil move to another network provider. Even after the 13th no body bothered to call me amd tell me the outcome I had to call them again on The 18th where I spoke to a team leader Patrick who said he wil re-dispute my query and than he wil give feedback so today the 24th I called again but I couldn't get hold of because the consultant said the isnt risk solution at vodacom anymore then she put me through to Fine who didn't even give a chance to speak but kept saying that I activated the service wich I didn't again. How does vodacom do such a thing to its very own loyal customers? How can vodacom been negligent to sensitive services that anyone activate on self service. I have known when I wanted to add something I have to call vodacom or go to the nearest shop so that Vodacom can verify that it's me the account holder who wants to add the service. I'm so disappointed with Vodacom.</p>