<p>-isaacs 3<br />In Octoer i went to Fourways Mall Vodacomto get upi upgrade.</p> <p>Fom NOvember i was receving 10Gm of data from Voadcam, thinking it was my new contract the gave me 10GB i left it. </p> <p>December i got another 10GB </p> <p>on the 31 Decemebr i asked for a detailed sms from Vodacom about my data</p> <p>it , it came back with </p> <p>" your current subscriptions balance is R71.60. 11.80 BG data until 15/09/2020.......ect"</p> <p>on the 1st Jan i checked my data and I had NOTHING!!!!!!!!!!!!!!</p> <p>my remander 11GB had gone.</p> <p>After call the call center first being told they cant help me then today some lady telling me there is not such thing as data only expiering in 2020 and if i dont use that data i loose it.</p> <p>Well Your sms told me I have 11GB till 2020............................. and i want it BAC****!!!!!!!!!!!!!!!!!!!!</p> <p>AND ON TOP OF IT ALL I WAS NEVER EVED BY vODACOM THAT I WOULD BE GETTING 10GB </p>
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Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
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