DATA

I have an account with Vodacom for years already. Most of my contracts I have CANCELLED with Vodacom, because EVERY TIME changes get done on my account, everytime there is a problem on my account. On the 22 Aug I phoned Vodacom to cancel my last contract (my sons phone), I did not want to take out any other contracts with them. But the lady asked me about data etc. and then I have ask her around the Data and charges etc. So I asked her about the packages, she mention to me 15gig and 50gig (day and night), she told me that I can get the 50gig day/night for R199.00, normal charges over R1300.00, so I decided to take out the 50gig day/night, Then I ask the lady if she have a 2 gig from the 22 Aug to end of Aug, Just for the 8 days and she said yes. So I took the 2gigs for the 8 days, but my son told me he only received about 600meg. The next day I phoned and asked what is happening, because I have asked for 2gigs, but only received about 660meg. So they explain that that it is only for the 8days. I asked the lady because she does not know their product, she did not tell me the correct info. She could have told me for the 8 day I WILL NOT GET 2GIGS, but prorata. When I received my account I got charged for the prorata for the 8 days and AGAIN FOR THE 2gigs. (I ONLY ASKED FOR THE 8 DAYS LEFT OF AUGUST), so I am very very unhappy. Like normal ALWAYS something WRONG on my account. The Lady that spoke to me could have told me if I took the 2gig it would be for 24 month, I am sorry again she did not know their products. I have phoned how many times for them to cancel the 2gig, Why would I took out 50gigs day/night on my sons phone and an extra 2gigs - that crazy. So I am NOT HAPPY with this. And also when people are phoning Vodacom with the same number, they dont answer the phone, because they are not prepared to sort the customer out or help, because Vodacoms consultants messed up!!!!!! I have send them quite a few mails as well to asked that somebody phone me back, all they do is send me reference numbers. All these years, I just have problems with Vodacom