Data ****

Vodacom has treated my case in a very unprofessional manner last year December 2024 I saw 2 iPhone on special 36 months Vodacom contract. Went to game store Jabulani mall with my daughter purchased the phones the agent didn’t explain to us the way open line and top worked and she never told us that we can have both phones on top up she just said she just said we must call Vodacom for call limit we did that and the told us we can only set the out of bundle limits we did that on *135# for data and voices calls .phones where working fine my granddaughter and daughter where using the phones their have unlimited WiFi at home so my granddaughter her phone was always on WiFi because of her previous experience with phones and data saving she knew that she data mode must be always off she did take her to school nor use it more often in streets because the is lots of crime where they stay her phone in was always indoor 90% of the times she will visit me I have unlimited wife go to his father house the have unlimited WiFi also the fast forward to February starting to get calls from Vodacom we are owing R9000 of data only to my granddaughter phone how come when and how did get there my daughter and I call Vodacom the I must say the Vodacom customer service consultant they don’t know they job as well poor services I explain to them what has happened he then said to me please go to game store where to sign the contract they ask for the store manager explain to them what they did wrong in taking the phones and they should refund you since they didn’t explain to you how this SIM cards works and that I had an option to take the phones on top up contract Ohk I went to game store Jabulani they told us that they did nothing wrong on their side Ohk I called Vodacom again that time they suspended our lines got a different consultant now they told me that I can setup out of bundle set up after 3 months right now the is nothing they can assist me with I told them please open a ticket for me because I need to understand how come a phone that is always on WiFi billed with so much data and I want a detailed billing I need to know where so much data was used and how or Vodacom phones they not using WiFi please make me understand she said yes I will open a ticket for you a week later I called Vodacom wanting a follow up to my surprise that consultant didn’t open any ticket I asked the consultant to please open the ticket for me please type everything that I just explained to you this one consultant indeed they open a ticket for me that took 3 to 4weeks to completed I even went to Vodaworld Midrand trying to sort out this mess Vodacom was not debiting anymore because on this 9k later because 12k in May went to Vodacom Maponya made a payment of R3400 for the 3months missed instalments I asked about the insurance is it affected as well they said no it’s no affected your phones are still covered Vodacom stuff are so incompetence their start needs lot of training regarding they products fast forward I told my daughter to remove the SIM cards from theirs phones so that this billing will stop and they are billing a phone I I my self and my daughter will check if data mode is off it will off at all times.we went to vodaworld Midrand second time now where got a shock of our lives that now we owe R20000 of data that we need to pay within 6 months where must I get this money from the contract is 7 months old and I pay so much money I need help to sort this thing out it’s ruining my credit score please It’s says I’m owing them since 2005