Data

Vodacom has ****** my data more than once in as many months.My data bal at 9.30 pm on 31.01.2016 was 819 mb.This was not carried forward on 01.02.2016.I called Vodacom customer and the 1st agent dropped my call after my enquiry.I called back immediately and the 2nd agent informed me the balance has to be retrieved from the back office and she would call me at 2.30 pm(2hrs after my compliant). From previous experience I knew that would not happen.At 4.30 pm I called back whereby the 3rd agent informed me that my compliant was not logged in.She escalated my compliant, providing me with ref S3-GM13Q-QVKOY.To date nothing has happened,not even a courtesy call to inform me of the progress.Vodacom you suck and I have 2 contracts which I'm seriously considering my option on.Shame on you.