MR
Martene R
1 reviews | Active since Jul 2019
19 Jul 2019, 13:00
DATA
I tried to purchase 10GB of data on your website on 15 July. The transaction was unsuccessful but you have still charged me R599. I have called your call centre with no help whatsoever. I would like my R599 back. TERRIBLE SERVICE!!
Helpful (0)
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Replies (3)
Vodacom's replyOfficial
19 Jul 2019, 14:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Jul 2019, 14:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
MR
Martene R's updateReviewer Update
22 Jul 2019, 16:08Can someone please get back to me!
MR
Martene R's update22 Jul 2019, 16:08
Reviewer Update
Can someone please get back to me!
Vodacom's replyOfficial
31 Jul 2019, 13:31Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply31 Jul 2019, 13:31
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,