YT
Yashmika T
1 reviews | Active since Sept 2017
01 Apr 2019, 10:45
Data
I am yet again appalled by Vodacoms inadequacy. I have signed up for a 30gb anytime data plan with an additional 30gb anytime +30gb night surfer. However, this is the first month of the contract and I am 30gb less of my anytime data that is stipulated in the package offer for R449. Yet my bill is stating R473
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Replies (3)
Vodacom's replyOfficial
01 Apr 2019, 12:22 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Apr 2019, 12:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
01 Apr 2019, 13:29 Good day
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Our records indicate that your query is in hand with our Retentions Support Team, please refer to service request number S4-3XX21-158PF. Please allow our team to investigate and resolve your query. Kindly note that they will provide feedback once query is resolved.
We apologize for the inconvenience.
Have a lovely day further.
Vodacom Consumer Website Team.
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Our records indicate that your query is in hand with our Retentions Support Team, please refer to service request number S4-3XX21-158PF. Please allow our team to investigate and resolve your query. Kindly note that they will provide feedback once query is resolved.
We apologize for the inconvenience.
Have a lovely day further.
Vodacom Consumer Website Team.
Best regards,
Vodacom's reply01 Apr 2019, 13:29
Official
Good day
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Our records indicate that your query is in hand with our Retentions Support Team, please refer to service request number S4-3XX21-158PF. Please allow our team to investigate and resolve your query. Kindly note that they will provide feedback once query is resolved.
We apologize for the inconvenience.
Have a lovely day further.
Vodacom Consumer Website Team.
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Our records indicate that your query is in hand with our Retentions Support Team, please refer to service request number S4-3XX21-158PF. Please allow our team to investigate and resolve your query. Kindly note that they will provide feedback once query is resolved.
We apologize for the inconvenience.
Have a lovely day further.
Vodacom Consumer Website Team.
Best regards,
YT
Yashmika T's updateReviewer Update
04 Apr 2019, 18:30The request has not yet been resolved
YT
Yashmika T's update04 Apr 2019, 18:30
Reviewer Update
The request has not yet been resolved