MB
Magdeline B
1 reviews | Active since Nov 2013
01 Sept 2018, 21:37
Data
I have a wifi router whereby i reveive 10g per month. 5g day and 5g night. Surprising i have logged onto my router only today at 12 midday. Went to the shops. Was back at home by 16:00 then aftetwards around 7 or so my 5g data was finished. I cald customercare to check where could my data has disappeared to. They cant even tell me the sites that could have exhausted my data.
I am actually so sisappointed and disgited by the level if service i got, my query can take almost up to 7 says to be resolved.
The debited order went off on yhe 31st on the 1st the 5g data is finished in about 2 hours or 3 hours. I need answers as to where dod my data disappear to. Cant wait for this contract to finish so that i can move to another network. R199 per month for this...
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Replies (2)
Vodacom's replyOfficial
02 Sept 2018, 09:03Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Sept 2018, 09:03
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Sept 2018, 10:11Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team(SA)
Best regards,
Vodacom's reply02 Sept 2018, 10:11
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team(SA)
Best regards,