Data

Item: Vodacom
Rating: 1
Author: Sandra K

please Vodacom investigate what is happening with data usage. today alone I have already bought 300mb which is finished already. I usually buy 100mb and use them for two days but now when I buy 100mb it gets finished within 2 minutes, no something is not right. I even checked and confirmed I have no subscription which be eating my data.

If there is a problem please fix it as it is costing us.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

08 Apr 2018, 21:18

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom's reply08 Apr 2018, 21:18

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom's replyOfficial

09 Apr 2018, 11:04

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)

Best regards,

Vodacom's reply09 Apr 2018, 11:04

Official

Dear Customer,

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)

Best regards,

Data

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