Data

Vodacom is useless, I am moving all our business lines to another service provider. On the 10 October we had a sms saying one of our phones was using excessive data, yet all data services were switched off (iPhone - mobile data settings), i contacted someone from Vodacom and told them to put a 500 limit on the phone to stop the excessive use, i got an email back saying yes this will be sorted.

Come 8 November, we get another sms, same story, but I already asked a Vodacom representative to sort this out, but nothing was done, i get an email back from Customer Care saying that they activated it only on the 8 November.

Please tell me, who's responsible for the data? My request was IGNORED and now we must pay Vodacom R8000.00 for data used (and that is just for October, November is already R3000.00)? Clearly you guys are robbing clients of data, I have the same exact settings, the same phone, the same contract yet I still have 900 megs on my Smart L+ package?

If our business means nothing then why support Vodacom any longer when you get emails with a don't care attitude