1 reviews | Active since Sept 2017
So I play this Vodacom "Shake your phone" & I must admit that I win lots of data & minutes & other rewards, for which I'm truly grateful. On Saturday I won 30mb and also won a free day of unlimited video to stream. ..................... Enjoy 1 day FREE access to stream hundreds of videos and shows! To redeem click voda.com/sum17video. Valid for 7 days from SMS .............. I clicked on the link and watched some video. Next minute I get an SMS ............. You have less than 19.0MB of Data available on ********** 000. Buy 20MB data to use today at R2 by dialling *124#. Offer valid today until 23:59 ........... The FREE access to stream video used up my 30mb, but all of my bought data, leaving me with 18mb. I call Vodacom & was put through to "solutions". The lady said that I used up all my data on Facebook. When I told her that I onot use Facebook on Free data, which I do. It's permanently set to free mode, she then backtracked & said she checked what App I was on & then said, I was on Twitter. What a ******* setup. I DON'T EVEN HAVE A TWITTER ACCOUNT. I had one over a year ago & I deactivated my ACC & deleted the App. It's not about the data they stole, it's about the lies to desperately try avoid responsibility. I honestly feel for the poor people who are being ********** by the mobile network's. This has happened many times before & I'm usually bought off with a penance of 200mb. & it's about time I go to the media. We all quick to talk about Zuma & Gupta for their rotting *******ion but it's everywhere & us, your loyal voters & contract customers are left helpless & disrespected
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Good day
Thank you for taking my call and for your time.
This query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
MK
Best regards,
Good day
Thank you for taking my call and for your time.
This query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
MK
Best regards,
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