KV
Karen V

1 reviews | Active since Nov 2010

01 Feb 2017, 08:06

Damian at Vodacom Hout Bay is an example of excellent customer service

<p>Suddenly my phone was not working: there was no reception whatsoever. I went to the Vodacom shop in Hout Bay and was helped by Damian, backed by manager Jonathan. Turned out there had been a ********** sim swap, so lots of hassles and intricacies... I had to go back to the store a few times before everything was sorted and every time Damian helped me so well, and in such a nice and friendly way. He followed up on things also when I was not in the store and informed me by calling me. Many thanks Damian!! What an example of excellent customer service! </p>

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Replies (2)
Vodacom
Vodacom's reply01 Feb 2017, 11:28
Official

Dear Customer,

Thank you for taking the time to post this compliment on the website.

We truly appreciate your support and feedback.

This posting has been sent to the relevant parties in question for appropriate recognition.

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply02 Feb 2017, 13:03
Official

Dear Karen,

Thank you, the kind words has been sent to his line manager.

Regards,

Cassandra