TF
Terry F
1 reviews | Active since Jan 2018
25 Jul 2025, 13:28
Damaging credit record die to debit order faults.
I'm extremely disappointed in Vodacom.They have been having debiting problems and because of that I've been paying them directly before the time they actually get their money and everymonth I paid it myself they have added me as a missed or late payment on my credit record. I have asked them why and they tell me it's automatically with their debit orders and cannot take it off even tho I had done nothing wrong. For future to make sure ure credit record doesn't get damaged don't let them do debit orders pay it yourself before month end.
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Vodacom's replyOfficial
25 Jul 2025, 14:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply25 Jul 2025, 14:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
TF
Terry F's updateReviewer Update
31 Jul 2025, 15:22I have been contacted by customer care..With no help to my problem and yet another month added to my credit record..
Yet no one can help me? Even tho the lady said she will cancel the debit order just to find out today again that Vodacom does not cancel debit orders..
This month they messed up with payments too, said I don't have a payment my acc is up to date when I know I never paid and my debit orders don't work for 7 months already..But still it gets added to my credit record as non payment or late payment..
I just get the same answer WE SORRY ABOUT THAT ARE YOU Serious!!
Yet no one can help me? Even tho the lady said she will cancel the debit order just to find out today again that Vodacom does not cancel debit orders..
This month they messed up with payments too, said I don't have a payment my acc is up to date when I know I never paid and my debit orders don't work for 7 months already..But still it gets added to my credit record as non payment or late payment..
I just get the same answer WE SORRY ABOUT THAT ARE YOU Serious!!
TF
Terry F's update31 Jul 2025, 15:22
Reviewer Update
I have been contacted by customer care..With no help to my problem and yet another month added to my credit record..
Yet no one can help me? Even tho the lady said she will cancel the debit order just to find out today again that Vodacom does not cancel debit orders..
This month they messed up with payments too, said I don't have a payment my acc is up to date when I know I never paid and my debit orders don't work for 7 months already..But still it gets added to my credit record as non payment or late payment..
I just get the same answer WE SORRY ABOUT THAT ARE YOU Serious!!
Yet no one can help me? Even tho the lady said she will cancel the debit order just to find out today again that Vodacom does not cancel debit orders..
This month they messed up with payments too, said I don't have a payment my acc is up to date when I know I never paid and my debit orders don't work for 7 months already..But still it gets added to my credit record as non payment or late payment..
I just get the same answer WE SORRY ABOUT THAT ARE YOU Serious!!