damages caused due to error on vodacoms payments process

I was listed on the credit bureau defaulting on my Vodacom payments for the month of Feb 2018 and Mar 2018, I have already done a home loan application and because it has been listed as a default (which I have never done for the last 7 years and I make a payments 9 to 10 days before the due date and I have a debit order set up just in case I forget) I have been negatively impacted, if this can not be rectified within the next 72 hours hours and I lose the house or get a higher interest rate that I need to pay to the bank because of this I will be holding Vodacom liable for all damages that I incur because of this.