Damaged handset and poor workmenship

Good day<br> <br> My Sony Experia Z3 that is six month's old was booked in for repairs at the<br> Vodacom store on 27/11/2015 because the back cover was popping off and it<br> was overheating. On arrival a document to check for any damage on the<br> handset was filled out, the only damage on the handset was on the screen<br> protector. When my wife went to pick up the phone on the 10/12/2015 there<br> is now three deep scratches on the side of the phone and the back cover is<br> not properly sealed.<br> I am very unhappy with this level of service, first I had to wait two<br> months for my watch to be swopped because of being damaged in a Vodacom<br> repair centre and now again with my phone. Plus the phone was not repaired<br> properly.phone was then booked to go get investigated without again no phone for a week, then i get told my phone is ready on the 26/12/15 for collection. When i get to the store, they stat my phone has been sent off again because it failed quality chech when coming from repair centre JHB , i don't know what they have done to my phone now. Please can<br> you respond by email as I am in meetings whole weekend and next week.<br> <br> Job Numbers:<br> ***<br> ***<br> ***