Damaged goods & Worst service ever

<p>I just would like to express my unhappiness with vodacom.</p> <p> </p> <p>I have been a vodacom customer since 2007 and have received the worst possible services from vodacom.</p> <p> </p> <p>Updating details</p> <p>I have sent several request to update my surname and adress and this is still not done. I have been married for three years now and living at the adress for almost two years now.</p> <p> </p> <p>Damaged goods- Return</p> <p>I received my parcel from Vodacom on the 28 August 2015, this parcel had a Samsung Galaxy Gear 1 with it but I reported that the watch is not working on the 1 September which is withing 7 days. Ever since then I contacted Vodacom Online on several occasion where they advised me that the parcel will be delivered and even gave me a date. I contacted them again and they advised me that someone will phone me within 48 hours which was on Monday 14 September I am still awaiting that call. I phoned them again today on 18 September only to find out that nothing was logged regarding this issue and have been holding on for the call centre agent to get back to me for 40 min until the phone got cut off.</p> <p> </p> <p>Upgrade</p> <p>I upgrade my phone on the 17 October 2016 and phoned back the same day regarding the upgrade and quotation that I got. I was told by the service advisor that he can't assist me and that someone will contact me within 48 hours I am still awaiting the call. </p> <p> </p> <p>Sim Swap</p> <p>I wanted to do a sim swap but could not beacuse of an amount due on my account which I was not aware of and nor invoice was sent to me.</p> <p> </p> <p>Hope to hear from a superoir of vodacom who will be able to resolve all the issues above.</p>