Damaged goods- Return & Bad Service

I received my parcel from Vodacom on the 28 August 2015, this parcel had a Samsung Galaxy Gear 1 with it but I reported that the watch is not working on the 1 September which is withing 7 days. Ever since then I contacted Vodacom Online on several occasion where they advised me that the parcel will be delivered and even gave me a date. I contacted them again and they advised me that someone will phone me within 48 hours which was on Monday 14 September I am still awaiting that call. I phoned them again today on 18 September only to find out that nothing was logged regarding this issue and have been holding on for the call centre agent to get back to me for 40 min until the phone got cut off.<br> <br> I have been a client of Vodacom for a while now and this is the worst service I ever got.<br> <br> I expect a call from management to resolve this query URGENTLY.