Damaged Goods Received, MAJOR INCONVENIENCE CAUSED - TERRIBLE SERVICE!!!

My name is Cara, and I opened up a wifi deal contract on the 04th May 2019, yes just over 1.5 weeks ago.

The reason I chose Vodacom was because they were supposedly the BEST network provider. Little to my knowledge did I know what was coming my way this week. On Monday the 13th May, my wifi just went completely offline, completely off the grid. The sim card simply disconnected from the Vodacom network, I called Vodacom customer care, and they tried everything to assist me, to no avail they advised me to go into the Vodacom store for further assistance. I went in on the 05th May and they advised that the sim card is damaged, so I was initially handed a faulty sim card, let me just mention that this is my first contract with Vodacom and I am NOT impressed... but wait it gets BETTER! they advise me that I need to do a sim swop, so I had to go back at the end of my work day and spend almost an hour there, im not sure what the consultant did when answering my security questions but she blocked me off the system and told me to come back the next morning, I said absolutely not! This is a fault of vodacom and you are now messing me around, in addition to this she was going to make me PAY for the sim swop I said ABSOLUTELY NOT, I was given a faulty sim card there is no way im paying for a sim swop, so she calls the manager and they manage to do the sim swop in the back and did not charge me for it. She advised that I would be back online in 2 hours time, its now the next day and I am STILL OFFLINE.

I called the contracts call centre and they advised that I will only be back online in 72 HOURS because this has to go through some ***** line!!! THIS was not my DOING!! I would expect that I would never have to deal with this nonsense after only one week of having the contract?! I have PAID for this contract already!!! I have no WIFI at this point and AM now reliant on this! So after all the inconvenience caused, I still have to sit for a week more without WIFI?!

Vodacom had BETTER come to the party and compensate me for this inconvenience!!