Damaged goods & bad service

Ordered a laptop online. Tried to set it up and it gave an error “windows could not complete installation. To install windows on the computer, restart the installation.” Upon clicking ok the laptop restarts and give the same error. I called the call center and they advised they will collect it however I cannot take it to the store because I ordered it online. I am at work during the day and they fail to understand i cannot carry the laptop with me daily and wait on RAM to collect the damaged goods. How do we solve this? I am a customer and expect convenience service. Please also cancel my insurance on the S9 because my installment is too high. And also cancel the laptop deal. Thanks