Damaged goods

I have just about had it with Vodacom! yes they may be the best network but the customer service is pathetic to say the least! My laptop was collected by let me repair on the 23rd July - it is almost a month ago.. I received a statement to say I have to pay over R500 for travel and packaging which by the way I did not put in the request for it to be collected. I escalated this to the customer service department on the 12th August, on the same day Megan Meyer emailed me back from customer care and the next day Rashieda emailed me back both saying the same stupid thing that It is being escalated! so how many damn times should it be escalated for me to get my laptop back? I am the customer - let me repair is a third party that Vodacom deals with so why do I have to go through this **** with them? I am a student and I need my laptop I cannot stay at work everyday to finish assignments and what about studying for exams? with a baby on the way I do not need any unnecessary stress and that's exactly what Vodacom is giving me.. I will look for many other sites to complain on since I cant get hold of your CEO!!!!!! Vodacom's people are *********** - no two ways about it!!!