Damaged Device

I recently to my device to vodacom repair shop in tygervalley mall,

the device was booked in with no physical, liquid damage, after assessment i was told the device has been bent, my question is how was my device bent while in your care? was it bent by assessing it or while in transit?

the device has a manufacturing defect and was needed to be repaired under warranty,

i was contact by vodacom and follow up was made, yet no one is coming back to after weeks im really disappointed in the type of treatment i received after the device was bought cash in July

i spoke to my lawyer and said i should allow enough time for you to come up with a solution first

you urgent response will be appreciated.