KB
Karin B
1 reviews | Active since Oct 2012
16 Jan 2025, 10:44
Damaged battery or charge on cell phone agter vodacom visit
My mother went to vodacom mall at reds to assist with downloading photos on her phone. The person rubeed her phone over a device to speed up the process. When she got home her phone’s battery didn’t charge past 50%. When she returned to complain about this the person said management instructed them to make more money for vodacom. This is a retired person’s phone that is now broken
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Replies (2)
Vodacom's replyOfficial
16 Jan 2025, 13:00Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply16 Jan 2025, 13:00
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
23 Jan 2025, 12:27Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly be advised that we were not able to make contact with you. Should the problem still be ongoing, please visit the store and take this up with the store manager.
Regards,
Consumer Website Team
Vodacom's reply23 Jan 2025, 12:27
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly be advised that we were not able to make contact with you. Should the problem still be ongoing, please visit the store and take this up with the store manager.
Regards,
Consumer Website Team