1 reviews | Active since May 2017

17 May 2017, 18:13

Damage New Cellphone Vodacom Malmesbury

<p>Bought a new phone huawei Nova cash for R6500 </p> <p>At Malmesbury VodacomShop..</p> <p>I only have this phone for a few days and its been heating up and gives a funny burn smell at the back when i'm doing calls receiving and dailing,chatting...</p> <p> </p> <p>I went to the shop today to ask for assistance with this problem they told me that it will take 3weeks for repair i asked them if it will be possible to get a fone while my only fone is in repair they said no they can not..</p> <p>I explained to the manager that i do not have another phone for this is the only phone i have..then she told me to fix my own at my own expense in somerset-west ..while my new phone have a 2year warranty..</p> <p>I really need some advice on this please</p>

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Replies (1)
Vodacom
Vodacom's reply18 May 2017, 07:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team