1 reviews | Active since May 2017

17 May 2017, 21:23

Damage New Cellphone Vodacom Malmesbury

<p>I'm Dino from Malmesbury have never</p> <p>experienced such poor service delivery from Vodacom In Malmesbury..</p> <p>I Bought a new Huawei Nova Cash R6500 about a week and few days ago....</p> <p>The phone started giving problems as it heats up and give a smell of burning.. its happens when i reciece or call also when i chat..</p> <p> </p> <p>I made contact with the sales lady Mariska and she told me to bring the phone today 17Mei 2017 15:30pm .i explained to situation and told the Manager Angela Fernandes if it is possible to get a fone while my fone is in for repairs</p> <p>She told me NO ...i told her atleast meet me half way because its the only fone i have .</p> <p> </p> <p>The Huawei Nova have a 2year warranty ..instead she told me to go on my own expense to the repairs in somerset-west and will pay for my own repairs on the fone...</p> <p> </p> <p>I'm really dissapointed because i paid a lot of money for this fone..</p>

0
Replies (2)
Vodacom
Vodacom's reply18 May 2017, 07:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update18 May 2017, 09:10
Reviewer Update

Thank you alot!