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Debbie B

1 reviews | Active since Nov 2014

02 Nov 2017, 09:18

Damage Goods & Bad Service

Job Nr: ********** 2 then changed to ********** (received originally at the Vodacom repair centre on the 12/10/2017) Good day, Please if possible do not use this centre, I had to use this centre to have my cell phone repaired. I struggle to get hold of them. And when I eventually do get hold of them, I I have to wait for ever for my cell phone with no real answers to what is happening with my cell phone! My cell phone went in for an insurance outer cover and screen repair and came back with a white line right thru the screen! This is not acceptable service! Now I have to sit without a cell phone for another couple of weeks till it gets repaired. So avoid this repair centre.

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Replies (3)
Vodacom
Vodacom's reply02 Nov 2017, 10:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

DB
Debbie B's update03 Nov 2017, 11:58
Reviewer Update
Good Morning, I have not had any response from Vodacom Eastgate repair shop, regarding repairs my of cell phone? it went in for a outer cover repair, and then when I get it back the screen has a big white line thru it. This is not acceptable, and because of a technician negligence I have to be penalised and sit without a phone. This is really not professional. I use my phone for business and currently really struggle without it. I have business whats app running from that phone, with all my queries coming thru on that phone. So now I have not received any of my queries! I also have not have had anybody from your customer services contact me as per your previous response yesterday? Can I have some kind of timeline as to when I can expect my cell phone back, repaired please?
Vodacom
Vodacom's reply24 Nov 2017, 09:20
Official

Dear Debbie,

As per our telephonic conversation, Feedback has been provided and the matter has been resolved.

We would like to apologise for any inconvenience caused.

Kind regards

Vodacom Consumer Website Team

HS