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Phillip M

1 reviews | Active since Nov 2011

17 Jul 2023, 08:39

Daily unsolicited contact by vodacom

Vodacom does not allow you to unsubscribe to their spam messages. If you use the *135*181# number, and take the 10minutes to navigate through each and every menu to unsubscribe to the mutlitude of ******* they send, you will still receive daily noisy messages. I even took the time to phone them, and have them unsubscribe me on their side. I still receive messages telling me that I can get the best data deals by downloading the vodacom app (Vodacom, this is an ad!) I get messages about Prime video, vodabucks etc.

I also cannot unsubscribe to them phoning me on a daily basis trying to sell contracts to me. I have phoned Vodacom, and they added notes to my account to never phone me, but the spam hasn't stopped.

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Replies (2)
Vodacom
Vodacom's reply17 Jul 2023, 10:29
Official
  Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
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Phillip M's update27 Jul 2023, 11:09
Reviewer Update
A vodacom rep phoned me and told me this issue will be resolved. This issue was escalated, but there has still not been any resolution. I am still receiving spam messages on a daily basis...