Daily *******

On the 30th of December 2017 my phone fell on the ground and everything came out including my sim card I picked everything but i couldn't find my sim card then went to vodacom stores to do a sim swap which I was told its R70 by the time I didn't have such money then I waited for month end to do a sim swap .on the 31 of January 2018 went back again to vodacom shop I then did my sim swap and the consultant instructed me that after four hours the sim will be work .at around 6pm I then inserted the sim into tje handset checked the balance which was zero I then called customer care and explain my story and find out where is my airtime , she then said I must hold after couple minutes of waiting the lady said the airtime is finished because of when my phone was off I was receiving calls to this other number which it has been diverted at first I was shock because I never did such thing and I don't even know how to do it.the sad part is when I request to see those numbers which where diverted she said its going to be R22 and it will be added on my installment like seriously I haven't use my R110 airtime yet you want to charge me for requesting proof.hiw can I do such thing while I know that it will cost me I have been using this number for so many years why should I start now to do diversion.