HN
Horst N
1 reviews | Active since Feb 2014
07 Jan 2021, 15:39
Daily harassment
So my contract is coming to an end and if I wanted to I could upgrade, but I don't want to. Vodacom thinks it's ok to harass me with daily text messages about upgrading. I phoned them and was told that nothing could be done about that. Then I tried their online chat, and someone named Wayne told me he could stop the messages but it might take 24hrs. It's 2 days later and I'm still getting the messages! In which world is it ok to be harassed like this? What about my right to privacy? I have the right not to upgrade.
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Vodacom's replyOfficial
08 Jan 2021, 07:24 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Jan 2021, 07:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
HN
Horst N's updateReviewer Update
11 Jan 2021, 15:05Still getting the messages. Do you even know what I'm talking about? And what about the representative that was going to contact me? And what has rebooting my device to do with you sending me texts?
HN
Horst N's update11 Jan 2021, 15:05
Reviewer Update
Still getting the messages. Do you even know what I'm talking about? And what about the representative that was going to contact me? And what has rebooting my device to do with you sending me texts?