1 reviews | Active since May 2017

28 May 2017, 08:26

Daily Dishonesty

<p>I bought a 50MB power bundle and later recharged my account with a 30 day 1Gig bundle. Since the 50Mb ran out, I receive a daily message alerting me that I have NO ACTIVE INTERNET and it opens the buy now functionality immediately on my screen. This, wile I still have almost a full gigabyte of internet active on my account.</p> <p>They caught me! I recharged with another gig for 30 days because I believed I had NO Internet. Their daily sms does NOT SPECIFY THEY MEAN POWER INTERNET :</p> <p> </p> <p>You have no active Internet bundles. To save, buy a 50MB data bundle for R4 (8c per MB). To buy now dial *111*96#. To opt out SMS END to 100.</p> <p>This to me is a **** ru by a legitimate company. </p> <p> </p> <p> </p>

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Replies (2)
Vodacom
Vodacom's reply28 May 2017, 09:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply05 Jun 2017, 09:02
Official

Dear Renette

Please be advised that feedback has been sent to you via SMS.

Regards,

RJ