Dad Service

Hi,

I need assistance with my Vodacom Insurance. Last year, I took out insurance for two phones that are part of my contract. However, I recently discovered that my primary number was cancelled by Vodacom. I was under the impression that I was paying for both phones.

When I first inquired, one agent told me the cancellation was due to a system issue. Another agent gave me a different explanation, stating there was a note regarding the reason for the cancellation. This morning, I requested access to the call recording, but the agent I spoke with placed me on hold and did not provide further assistance. I feel this is an attempt to frustrate me and prevent me from resolving the matter.

As a result, I have decided to cancel the insurance entirely. I submitted a cancellation request, but I have not received any confirmation that my insurance has been cancelled with immediate effect.

I kindly request your assistance in ensuring that the cancellation is processed smoothly and that I receive official confirmation.

Thank you for your help.

ID Number : *** Name :Thobela Surname :Thoo